shipping policy

Shipping & Delivery

At Aureum Haven Decor, we're committed to delivering your home decor and kitchen essentials safely and efficiently.

SHIPPING RATES

Domestic Shipping (New Zealand)
• Standard Shipping: $9.99 NZD (5-10 business days)
• FREE Shipping on orders $150+ NZD

International Shipping
• Standard International: $35.00 NZD (10-20 business days)
• FREE International Shipping on orders $250+ NZD
• Available to: Australia, United States, Canada, United Kingdom, Europe, and select Asian countries

PROCESSING TIME
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order ships.

DELIVERY TIMES
• New Zealand: 5-10 business days
• Australia: 10-15 business days
• United States & Canada: 12-20 business days
• Europe & UK: 12-20 business days
• Asia: 10-18 business days

Note: Delivery times are estimates and may vary during peak seasons or due to customs processing.

ORDER TRACKING
Once your order ships, you'll receive a tracking number via email to track your package.

INTERNATIONAL ORDERS & CUSTOMS
International customers are responsible for any customs duties, taxes, or fees imposed by their country.

LOST OR DAMAGED PACKAGES
Contact us within 48 hours at support@aureumhavendecor.com with photos if your package arrives damaged.

Questions? Email us at support@aureumhavendecor.com